FREE RETURNS & EXCHANGES!!
Please read the following guidelines
IF YOU HAVE RECEIVED WRONG OR DAMAGED PRODUCTS:
Please inspect your merchandise carefully as soon you receive it. If any damaged or discrepancy of your order you have to report it within 14 days after your MERCHANDISE HAVE BEEN DELIVERED.
Please follow steps bellow:
1-Please CONTACT US at 310-872-7433 (Call or text) or by email at info@yaknyeti.biz Provide us your original order number, style number, reason and a picture of the product (s).
2-Wait for us to replay back to you. We will contact you ASAP and we gladly solve the situation and tell you how to proceed.
*For damaged items we might send you a replacement and email you a return shipping label to send the other one back to us at no cost.
*All items returned to us must be in original package, unused, unworn condition, with all tags attached.
IF YOU WANT TO RETURN YOUR MERCHANDISE FOR ANY REASON
If your Yak & Yeti order doesn’t meet your satisfaction, we gladly accept the product(s) back within 14 days after your MERCHANDISE HAVE BEEN DELIVERED. We will gladly issue you a refund, store credit or exchange for another size or another product. The item has to be in the same condition as was received with the tags on.
Merchandise of our brand purchased from another company, you need to contact them directly.
RETURNS:
Please follow steps below:
1-If you want to return any merchandise please fill up the Return Form attached and contact us within 14 days after your MERCHANDISE HAVE BEEN DELIVERED. All items must be in original, unused, unworn condition, with all tags attached.
2-After you contact us we will email you a return shipping label to send the item (s) back to us at no cost. You are responsible to print out the Return Shipping Label, pack the item and send it back to us. If you don’t have the Return Form please CONTACT US at 310-872-7433 (Call or text) or by email at info@yaknyeti.biz and we will also email you one.
3-If you choose to use another shipping method for the return, we will not refund your shipping cost.
4-As soon we get the merchandise back, we would issue you store credit, a refund or an exchange, according of what you requested on the Return Form. For a store credit we will email you a Gift Card with a unique code to use it on any future purchase on our website. For a refund you will be credit back to the same method of payment used to make the original purchase. For any exchange please follow the instructions below.
*All items returned to us must be in original package, unused, unworn condition, with all tags attached.
*ORIGINAL SHIPPING COSTS ARE NOT REFUNDABLE.
*FREE RETURNS & EXCHANGES APPLY TO ORIGINAL ORDERS ONLY! Any exchanges after that, customers are responsible for any shipping cost.
*Items returned after 14 days since your MERCHANDISE HAVE BEEN DELIVERED will be subject to 20% RESTOCKING FEE.
*We don’t accept returns AFTER 30 DAYS.
*NOT REFUND OR EXCHANGE ON SALE ITEMS.
IF YOU WANT TO EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR ANOTHER PRODUCT
Please follow steps below:
1-Please CONTACT US first to see availability of the new product(s) you are requesting for exchange at 310-872-7433 (Call or text) or by email at info@yaknyeti.biz Provide us your original order number, style number and the size/color you would like to exchange it for, within 14 days after your MERCHANDISE HAVE BEEN DELIVERED.
2-If your request is available you will receive a confirmation text, email or call form us.
3- We will email you a return shipping label to send the item (s) back to us at no cost. You are responsible to print out the Return Shipping Label, pack the item and send it back to us.
4-If you choose to use another shipping method for the exchange, we will not refund your shipping cost.
5-Once we receive your package, we will promptly process your exchange and the new product(s) will be shipped out to you at no cost. You will not be charged any shipping cost for the new exchange order send to you!
6-We will issue you a refund or store credit if amount is different to your original order.
7- If the new order is a higher amount to the original one, you will be change the difference.
*All items returned to us must be in original package, unused, unworn condition, with all tags attached.
*ORIGINAL SHIPPING COSTS ARE NOT REFUNDABLE.
*NO RETURNS OR EXCHANGES ON STATUES.
*FREE RETURNS & EXCHANGES APPLY TO ORIGINAL ORDERS ONLY! Any exchanges after that, customers are responsible for any shipping cost.
*Items returned after 14 days since your MERCHANDISE HAVE BEEN DELIVERED will be subject to 20% RESTOCKING FEE.
*We don’t accept returns AFTER 30 DAYS.
*NOT REFUND OR EXCHANGE ON SALE ITEMS.
